Privacy Policy

This privacy policy applies to the Flyksoft Admin app (hereby referred to as "Application") for mobile devices that was created by Flyksoft Solutions (hereby referred to as "Service Provider") as a Free service. This service is intended for use "AS IS".
Information Collection and Use
The Application collects information when you download and use it. This information may include information such as
• Your device's Internet Protocol address (e.g. IP address)
• The pages of the Application that you visit, the time and date of your visit, the time spent on those pages
• The time spent on the Application
• The operating system you use on your mobile device
The Application collects your device's location, which helps the Service Provider determine your approximate geographical location and make use of in below ways:
• Geolocation Services: The Service Provider utilizes location data to provide features such as personalized content, relevant recommendations, and location-based services.
• Analytics and Improvements: Aggregated and anonymized location data helps the Service Provider to analyze user behavior, identify trends, and improve the overall performance and functionality of the Application.
• Third-Party Services: Periodically, the Service Provider may transmit anonymized location data to external services. These services assist them in enhancing the Application and optimizing their offerings.
The Service Provider may use the information you provided to contact you from time to time to provide you with important information, required notices and marketing promotions.
For a better experience, while using the Application, the Service Provider may require you to provide us with certain personally identifiable information. The information that the Service Provider request will be retained by them and used as described in this privacy policy.
Third Party Access
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.
The Service Provider may disclose User Provided and Automatically Collected Information:
• as required by law, such as to comply with a subpoena, or similar legal process;
• when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
• with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
Opt-Out Rights
You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Data Retention Policy
The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you'd like them to delete User Provided Data that you have provided via the Application, please contact them at info@flyksoft.com and they will respond in a reasonable time.
Children
The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.
The Service Provider does not knowingly collect personally identifiable information from children. The Service Provider encourages all children to never submit any personally identifiable information through the Application and/or Services. The Service Provider encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personally identifiable information through the Application and/or Services without their permission. If you have reason to believe that a child has provided personally identifiable information to the Service Provider through the Application and/or Services, please contact the Service Provider (info@flyksoft.com) so that they will be able to take the necessary actions. You must also be at least 16 years of age to consent to the processing of your personally identifiable information in your country (in some countries we may allow your parent or guardian to do so on your behalf).
Security
The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains.
Changes
This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
This privacy policy is effective as of 2025-01-16
Your Consent
By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.
Contact Us
If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at info@flyksoft.com.

Introduction

At Flyksoft Solutions LLC (referred to as "Flyksoft," "we," "us," and "our"), we prioritize safeguarding the privacy of our users. If you're located in the UAE, we serve as the data controller, unless otherwise specified. Kindly review the subsequent privacy policy, which outlines how we gather, manage, and secure your personal information. This document serves as the Privacy (and Cookies) Notice ("Notice") for the website www.flyksoft.com, as well as all affiliated Flyksoft sites ("Sites") and our applications ("Apps") (collectively referred to as “Services").

If you have any questions, comments and requests regarding this Notice you can get in touch with us via our Contact Us page, or via email at support@flyksoft.com.

This Privacy Notice applies to you in the following scenarios:

• If you visit and explore our Sites and Apps.
• If you place orders for products or schedule appointments with our Business through our platform (referred to as a "Client").
• If you place orders for products or schedule appointments with our Business through our platform (referred to as a "Client").

We will only use the information we gather about you when there's a valid reason for doing so, and this reason aligns with data protection regulations. We specify these reasons in each respective section below, and further explanations can be found under 'What do each of these legal reasons mean?'.

We utilize your information to offer you our Services. Whenever you interact with any of our Services, whether you're simply browsing or you have an account, we'll automatically gather information from you on each occasion you use our Sites. This includes technical details, information related to your visit, and, if you choose to enable it, location data:

Technical information can encompass various details, such as your phone number, Internet Protocol (IP) address, login credentials, browser type and version, versions of browser plug-ins, device identifiers (IDs), social log-in ID/email address, time zone configuration, operating system and platform, hardware version, device configurations (such as language and time zone), file and software names and types linked to your device and/or the Services, battery status, signal strength, and data related to your mobile operator or Internet Service Provider (ISP).

Details regarding your visit may encompass a range of information such as the complete Uniform Resource Locators (URLs), the path you took through our Site (known as clickstream), including dates and times, the pages and services you accessed or looked for, demographic data (including age and gender), the speed at which pages responded, instances of download errors, the duration of visits to specific pages, interactions with pages (like scrolling, clicking, and hovering over elements), identifiable campaign links (for instance, in emails or through tracking URLs), methods used to navigate away from the page, and any phone number used to contact our customer service number or social media handle employed to engage with our customer service team and our social media accounts.

Location data comprises your country's location (determined from your complete or partial IP address and/or Google Analytics data). We use this data to provide location-based services, if you request or allow us to do so. This enables us to offer content, advertisements, or other services that rely on knowing your location. For example, we might use it to verify potential fraudulent transactions. In some cases, location data could be combined with your device ID. This helps us recognize your mobile browser or device when you return to our Service. When we provide location-based services, we'll carry out checks using any of the following methods:

• Verifying the coordinates (latitude/longitude) of your location.
• Determining your current country or region by cross-referencing your existing IP address against publicly available sources
• Using your Identifier for Advertisers (IFA) code for Apple devices, the Android ID for Android devices, or a similar device identifier.

You have the choice to opt in or out of sharing your location by adjusting your device settings

• We analyze how individuals use our Site to enhance its functionality.
• We make sure that the content on our site is displayed in the best possible way for both you and your devices
• We furnish you with the information, products, and services you ask for, or those we believe might interest you.

When you get in touch or interact with us, we'll gather your contact details and any other communication-related information you share. Contact information encompasses fundamental details like:

• Email address,
• And any additional information you include, such as:
  • First and last name,
  • Phone number(s),
  • Social media handle (if you engage with us through social media).

Communications

information covers the interactions you have with us. This involves your exchanges with our Customer Service team, whether it's about an order, booking, or reporting a problem with our Site. This includes:

• Emails,
• Texts, in-app messages, and other digital messages,
• Phone calls,
• Physical letters,
• Any face-to-face conversations you have with us.

• We'll reach out to you if you've requested us to, which includes addressing your questions, assisting with issues, and troubleshooting problems related to our Services.
• We'll furnish you with information you ask for about our Services.
• We'll connect you with Business you want us to share your information with.
• We'll keep you updated with technical and other service-related information (like updates to our Terms of Use and Terms of Service).

When you create a Flyksoftaccountusing any of our Services, we may collect your:

• first and last name
• date of birth
• gender
• email address
• address
• mobile phone number(s)
• your photo, if uploaded (optional)
• If you choose to use your Google, Facebook, or Apple account to sign into Flyksoft, we will get an access token that enables this sign-in process (granting us access to your first and last name, email, user ID and (apart from Apple) your profile photo).
• We assign unique user IDs or other account-level IDs to your Flyksoft account.

• purchase history, including product orders or appointment bookings, or voucher purchase and use
• favourites (e.g. your favourite salon or gym)
• account settings
• social login information
• securely saved payment methods.
• We may also collect information, if you provide it, about your preferences, referrals, or how you found out about our Services, or other user generated content (e.g. profile photo, reviews).

• Maintain your Flyksoft account
• Provide customer support
• Enable you to contact, order from and make bookings with our Business
• Enable you to make and pay for orders and bookings with your account.
• If a Business offers home services and you select the option, to enable you to book appointments at the address you provide
• Provide you with a personalised experience, including recommending features, services, products and Business we think you may be interested in.

When you order any products from a Business, we may collect your:

• Order details and purchase records, including any related correspondence via our Services
• Cancellation, return and refund records
• Securely saved payment methods
• Your product reviews or ratings

• We empower you to connect with and buy products from our Business, which involves making payments
• We share your contact and order details with the Business you've ordered from. This helps them fulfill and oversee your order, including handling cancellations, returns, refunds, and communicating about your order.
• We also retain records of your orders, cancellations, returns, and refunds.

We might gather contact information, such as your name and email address, as explained above. Additionally, we could collect your marketing preferences, which entail whether you wish to receive specific information from us or have chosen not to receive certain forms of direct marketing. We employ this contact and marketing preference data to:

• Forward you offers, updates, promotions, newsletters, insights, and other marketing materials.
• Provide you with personalized marketing, including offers, features, services, products, and Business we believe might interest you.
• If you're affiliated with a company we're interested in partnering with, we might reach out regarding our Services and opportunities at Flyksoft.
• Get in touch to seek your feedback, which could involve surveys and other marketing research.

You have the option to opt out of further marketing at any time by clicking the "unsubscribe" link found at the end of all our promotional communications

For every manner in which we utilize your personal information, we must have a suitable legal justification, which is referred to as a 'lawful basis.' These lawful bases can encompass:

• Your consent,
• A contract established with you (as a data subject),
• Adherence to our legal obligations, and
• Our well-defined legitimate interests.

We will utilize your personal information to send you promotional or marketing materials, such as our insight updates or newsletters, if you have granted us the necessary consent as mandated by law. Additionally, we may send direct marketing based on our legitimate interests (outlined below). If you wish, you can opt out of receiving further marketing materials by clicking the "unsubscribe" link provided at the conclusion of all our promotional updates and marketing communications to you. Moreover, we also depend on your consent for certain cookies we utilize (please refer to our Cookies Notice for comprehensive information).

We gather, retain, and handle your personal information when it's essential for fulfilling a contract you've established with us, such as our Terms of Use and Terms of Service, or if you've requested us to take certain actions before forming that contract. This encompasses tasks like informing you about modifications to our Services. However, this doesn't encompass any agreements we hold with a Partner, regardless of whether you're a Booker or a staff member of the Partner. Such cases are rooted in our legitimate interests (explained below)

There might be instances where we must handle some of your personal information to adhere to our legal responsibilities. This encompasses obligations under relevant UAE law and any court directives. These responsibilities could involve following rules related to knowing our clients and anti-money laundering regulations.

We might process your personal information if it's necessary for our legitimate interests or the legitimate interests of a third party. This is the case as long as these interests don't overshadow your rights and interests. Our legitimate interests encompass:

• Managing, enhancing, and expanding our Site and services.
• Keeping our records current.
• Gaining insights into how you engage with our Services.
• Obtaining your feedback and reviews
• Providing, evolving, and enhancing our Services.
• Customizing and refining our Services and communications.
• Strengthening our security measures
• Growing our business and shaping our marketing strategy

Marketing:

• Promoting and marketing our Services to the company you are affiliated with or provide services.
• Assessing the effectiveness of advertising we present to you and others, and delivering pertinent advertising to you (including when you visit other websites).

Meeting obligations outlined in an agreement with another organization:

• Enforcing or abiding by any agreement that Flyksoft has (or that you might have, such as specific Business-related terms) with a Business, from whom you've acquired goods or services as a Client
• Adhering to or enforcing any agreement we might have with the company you're employed by or provide services to (for instance, if you're associated with a Business).

In each scenario, these legitimate interests hold true as long as they don't override your rights and interests. If you'd like more details on how we evaluate our legitimate interests, please feel free to get in touch with us at support@flyksoft.com

We will share your details with our Business if you've requested us to do so. For instance, if you wish to connect with, order from, or schedule an appointment with one of our Business. Your contact and account information may be shared, and the Business will also receive any other information you provide via Flyksoft (for instance, when completing a Business’s consultation form). This information helps Business manage communications, orders, and bookings with you. If you leave a public review for a Business (or any of their products in their shop on our Services), your rating, review, review date, and first name along with the initial of your last name may be published on Flyksoft. Other Flyksoft users and the public might have access to view your reviews. These reviews could also be published or distributed on third-party websites. Public reviews remain visible even after the termination or expiry of the Flyksoft Terms of Service.

We might also disclose your information to:

• Any member of our company group, which refers to our ultimate holding company, its subsidiaries, and/or our subsidiaries. They may assist in processing personal information under this Notice.
• Our service providers, organizations that process your personal data on our behalf and in accordance with our instructions and data protection laws. This encompasses supporting the services available through the Site. These services include website and data hosting, distributing communications we send, managing marketing lists, customer support, feedback facilitation on our services, digital invoicing, secure payment processing, and occasional IT support.
• These organizations, which might consist of third-party suppliers, agents, sub-contractors, and/or other companies within our group, will utilize your information to the extent necessary to fulfill their support functions.
• If you create a Business Account using a Referral Link, the Business associated with that link might be able to view the progress of your Business Account.
• If we conduct surveys, competitions, promotional campaigns, offers, or other occasional activities, and you opt in, we might share specific information with our commercial Business. For example, if you participate in a prize draw we host with a third party. More detailed privacy information will be provided at the time
• We may share your data with our auditors, legal advisors, and other professional consultants.
• If we sell or acquire a business or assets, we may disclose your personal data to the potential seller or buyer.
• We might share your information with individuals or entities required to help us safeguard our rights, property, safety, our clients, or other third parties. This also encompasses enforcing our rights under this Notice or any agreement (like our Terms of Use and Terms of Service) with you. This could involve exchanging information with other companies and organizations to prevent fraud and cybercrime
• We may disclose your information if mandated by a court order or if we are obligated to disclose it to comply with (or where we believe we are obligated to comply with) any legal requirement. This includes sharing information with law enforcement agencies, regulators, or similar governmental bodies.

Flyksoft operates on a global scale, including in UAE. Typically, we refrain from sharing personal data among group companies. We might move your personal information beyond the UAE for the following reasons:

• Storing it.
• Facilitating the provision of our Services to you.
• Supporting our business operations, where our legitimate interests prevail, and we've ensured they don't override your rights.
• Fulfilling legal obligations.

We will establish legal safeguards to protect personal data transfers in accordance with data protection regulations. Your personal information may be transferred beyond the UAE, including to the key organizations listed here. As our network of Business and service providers expands, we'll regularly update this Notice. For details on how we currently transfer and safeguard data, please reach out to support@flyksoft.com.

All the information you provide to us is stored securely. Our website employs end-to-end encryption to safeguard your data. Additionally, our platform ensures industry-standard security and encryption for all connections. Any data we gather is stored within protected databases and data storage systems, with stringent access controls. All requests for data access are logged and monitored, following threat detection policies. However, it's important to note that while we take extensive measures to safeguard your personal information, transmitting data over the internet is not entirely foolproof. Despite the use of special notices indicating encrypted transmissions (like for credit card information), we cannot assure the complete security of data transmitted to us. Any transmission is done at your own risk. Once we receive your information, we apply rigorous procedures and security features to deter unauthorized access.

Payments made through our Services are conducted via our payment gateway provider, Stipe. When making a payment, you will directly provide your credit or debit card information to Stipe. Stipe operates a secure server for processing payment details, ensuring encryption of your credit/debit card information and authorizing the payment. Flyksoft is able to view cardholder and card details. Additionally, Flyksoft retains the following card information:

• Card brand
• Cardholder's name
• Last four digits of the card
• Card expiry month and year

Flyksoft may occasionally include links to external websites. If you choose to visit any of these sites through the provided links, please be aware that these websites operate under their own privacy policies. Flyksoft is not responsible for these policies or any content present on external sites, and the inclusion of these links does not necessarily indicate an endorsement of the views expressed on those sites. Flyksoft lacks control over the accessibility of these external websites. Prior to sharing any personal information on these websites, we recommend reviewing their respective policies.

In general, we will process personal information as follows:

• For as long as it's necessary for the original purpose(s) it was collected (such as managing it on behalf of a Business or during the duration of your account with us).
• Up to six years beyond that to identify any issues and settle legal proceedings.

In certain cases, we might keep your personal data for an extended period if there's a complaint, a potential for legal proceedings, or awareness of ongoing legal actions. If applicable law requires, we may retain data for a longer duration. If you initially choose to receive insights, newsletters, or other promotional materials, but later opt out or object to further processing of your personal information, we will maintain a record of your opt-out or objection to respect your preferences. Aggregated, anonymized, or pseudonymized data – useful for reporting and analytics purposes – may be retained for longer periods.

In certain situations, we may anonymize your personal data, rendering it unidentifiable and no longer associated with you. This anonymized data, which includes aggregated statistics, ceases to be personal data. We retain and utilize this anonymized information indefinitely without needing to inform you further. We utilize this anonymized data to:

• Enhance our ability to understand how individuals use our Services.
• Furnish our Business and Clients with information about our Services, encompassing user statistics (e.g., overall numbers, general demographic statistics).
• Generate valuable insights and enhancements for our Services.

Under specific circumstances, you hold the following rights:

• The right to receive a copy of your personal information that we possess.
• The right to request the correction or erasure of your personal information in our possession.
• The right to ask us to limit the processing of your personal information (for instance, while we verify or investigate your concerns about this data).
• The right to oppose further processing of your personal information, including opting out of marketing.
• The right to have your provided personal data transferred to a third party.
• The right to retract your consent.

If you intend to exercise any of these rights concerning the personal information we have about you, you can reach out to us at support@flyksoft.com. In case you have any concerns, you also possess the right to file a complaint with a data protection supervisory authority.

This Notice was last updated on 17 Aug 2023. We may update this Notice from time to time and will post any changes on this page. If we make any substantive changes, we will notify you through email, or website pop-ups within our Site.

Our Sites employ cookies and/or similar technologies, such as device-IDs, in-App codes, pixel tags, and web beacons, to gather and store specific information. These typically involve snippets of data or code that a website transfers to or retrieves from your computer hard drive or mobile device. They serve to store and sometimes track information about you. Cookies and similar technologies allow you to be recognized when using the same computer or device to interact with websites and online services. They are used to manage various features, content, store searches, and deliver personalized content. Our Sites utilize cookies and similar technologies individually or in combination to generate a unique device ID and distinguish you from other users on our Sites. This enhances your browsing experience on our Sites and contributes to their improvement. Certain cookies and similar technologies we employ only persist during your web or app session. They expire once you close your browser or leave our Sites. Others are designed to remember you when you revisit our Sites and have a longer duration.